INTERNAL AUDITING (3 DAYS)
This course covers the principles and techniques of internal quality auditing. It is comprised of formal classroom sessions and discussions and participation in an in house and/or case study activity. In-house training sessions, when feasible or available, will use the participating organization’s quality/business management system, including training manual, procedures, checklists and nonconformity forms as working documents. It will follow the organization’s established procedure for internal auditing.
Course Objectives include:
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Familiarization with the elements of the appropriate ISO family of standards
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Effective techniques for directing Opening and Closing Meetings
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Identification of potential questions to ask, things to look for, and pitfalls to avoid
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Effective techniques in the construction and distribution of Internal Audit Reports
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Follow up on corrective actions and evaluating its effectiveness
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Familiarization with the process evaluation documents required under Rev D including the use of process effectiveness tools such as a Turtle Diagram and the use of PEAR reports to identify and communicate process effectiveness
Additionally, participants will be given tips on:
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Determining what data needs to be collected and how it should be analyzed
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Charting links between Internal Customers and Internal Suppliers
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Techniques to foster systematic buy-in for the quality program
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Ways to uncover and communicate opportunities for improvement
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Class room exercises in developing root cause analysis
Training is planned for three consecutive days, 6 hours each day.
Training can be conducted either on site at a client’s location or at a determined training location.