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This course covers the principles and techniques of internal quality auditing.  It is comprised of formal classroom sessions and discussions and participation in an in house and/or case study activity. In-house training sessions, when feasible or available, will use the participating organization’s quality/business management system, including training manual, procedures, checklists and nonconformity forms as working documents.  It will follow the organization’s established procedure for internal auditing.

Course Objectives include:

  • Familiarization with the elements of the appropriate ISO family of standards

  • Effective techniques for directing Opening and Closing Meetings

  • Identification of potential questions to ask, things to look for, and pitfalls to avoid

  • Effective techniques in the construction and distribution of Internal Audit Reports

  • Follow up on corrective actions and evaluating its effectiveness

  • Familiarization with the process evaluation documents required under Rev D including the use of process effectiveness tools such as a Turtle Diagram and the use of PEAR reports to identify and communicate process effectiveness

Additionally, participants will be given tips on: 

  • Determining what data needs to be collected and how it should be analyzed

  • Charting links between Internal Customers and Internal Suppliers

  • Techniques to foster systematic buy-in for the quality program

  • Ways to uncover and communicate opportunities for improvement

  • Class room exercises in developing root cause analysis

Training is planned for three consecutive days, 6 hours each day. 

Training can be conducted either on site at a client’s location or at a determined training location.

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