A corrective Action System is a process that is used to correct deficiencies or failures in and on the work systems that is used to deliver products to their customers.  An effective Corrective Action System includes determining the root cause(s) of nonconformance, not just symptoms, the action (s) required to correct the problem and the tracking of measurements to verify and prevent recurrence.

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This course will introduce the 8D method common to root cause analysis and problem solving.  This process helps an organization correlate the cost/benefit of corrective action, so that an organization does not spend unnecessary resources on solving problems that do not add value